Internal Order Management · Vodafone
The internal order management portal was requested by Vodafone in order to simplify and streamline work processes within Vodafone stores. It consists of a portal dedicated to sellers where you can create sequences of actions that can be reused in the future in order to optimize time. In this way the usual processes are parameterized and easy to use for any type of user.
The Challenge
Vodafone needed to standardize those recurring processes that are often repeated continuously within a customer service store. Since these processes did not have a closed definition, each worker could carry it out from their perspective and in their own way, causing that there was no single equal process for all. The biggest challenge was to create a tool that was sufficiently open and versatile to allow the creation of any type of work process so as to make it standardized and available so that any other partner could execute it in an orderly, easy way and without wasting time. This process creation portal would lead the company to ensure that all stores work on the same basis of defined, coherent and affordable tasks. The objective was to reduce uncertainty, learning and execution time and in the same way reduce errors.
